For all returns, please contact our customer service at email@example.com with reference to your order number. We will get back to you shortly with detailed instruction in 1-2 business days.
Change of Mind
If you change your mind, you can return most items within 14 days of receipt of delivery, no questions asked!
You may contact us at firstname.lastname@example.org with your order number and our customer care team will arrange the return for you. For a Change-of-Mind return, you will get a refund in the form of store credit voucher (via email) with the amount equivalent to the price you have paid for the product less all shipping costs. If your purchase was subjected to free shipping or promotional shipping (discounted), actual outgoing shipping cost will be deducted from refund amount. Please note we do not offer cash refunds for Change-of-Mind returns. You will also be responsible for shipping charges to facilitate a Change-of-Mind return.
Your refund will be processed within 3 business days of receiving your return only if the item(s) returned is confirmed as in 'as-new' condition.
Conditions applying to Change-of-Mind returns:
All returning items are secured in their original packaging
All the packaging, documentation (boxes, instruction manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items.
Packaging must be unopened and seals intact (where applicable).
Items must be in new and unworn condition. This means you have not used, assembled, damaged, washed or laundered any of the items.
Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
Any items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Non-returnable items excluded from all change of mind returns include:
- Mattresses, bedding and pillows
- Health and personal care items (for example, where packaging, seal or hygiene strip have been broken or tampered with)
- Food and grocery products
- Clearance items
- Personalized items
- Gift cards (except as required by law)
We hope we can help you as much as we can, but we are not able to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.
These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.
Damaged in Delivery
If an item arrived is missing parts, is faulty, is defective or has been damaged during manufacturing, please contact us at email@example.com as soon as possible (ideally within 3 business days of receiving your delivery) with the image/video clearly illustrating the problem attached.
In a case with a faulty, damaged product or an item with missing parts, we will work collaboratively with you to find a solution that would best suit your case as the best solution may vary on every item and situation. Examples of one or combination of solutions we may arrange for you are as the following:
Send you any missing or damaged parts or components
Replace the product
Suggest a self-repair (with an offer of a compensation)
Offer a partial or full refund in form of a store credit voucher or cash refund
(If we ask you to return the damaged product to us, we will pay the cost of the return.)
Wrong Item Delivered
If you have received a wrong item, please let us know as soon as you can (ideally within 3 business days of receiving your delivery). We will offer to send you the product you ordered and arrange for the return of the wrong item shipped at no cost.
Received an Incomplete Order
If you are missing a purchased item in your order, it is possible that they are being shipped from different locations. You may also ask firstname.lastname@example.org to check on your shipping status.