Warranty

At Gabyberg, we stand behind the quality of our products and offer a comprehensive warranty to ensure your satisfaction. This warranty covers manufacturing, material, and design defects for our lighting products.

 

Warranty Period

Our products are covered under warranty for a period of one to three years (vary from different products) from the date of purchase.

 

Warranty Coverage

This warranty includes:

- Manufacturing defects

- Material defects

- Design defects

 

Warranty Exclusions

This warranty does not cover:

- Normal wear and tear

- Improper use or maintenance

- Unauthorized repairs or modifications

- Accidental damage

 

Warranty Claim Process

If you need to make a warranty claim, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team at support@gabyberg.com or call +1 ‪(747) 285-6236. Provide your purchase information and a description of the issue.
2. Submit Proof of Purchase: Send us your proof of purchase along with photos or videos showing the defect.
3. Product Evaluation: Our team will evaluate the product and the reported issue. This process may take up to 7 business days.
4. Warranty Resolution: If your warranty claim is approved, we will repair, replace, or refund the product as necessary.

 

Repair and Replacement Policy

During the warranty period:

- Repairs: We will repair any defect covered under the warranty at no cost to you.

- Replacements: If a repair is not feasible, we will replace the product with an identical or similar item.

- Discontinued Products: If the product is discontinued, we will offer a replacement of comparable value.

 

Customer Responsibilities

To ensure your product remains under warranty:

- Use and maintain the product according to the instruction manual.

- Report any issues promptly.

 

Legal Disclaimer

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is subject to the limitations and exclusions stated herein.

 

For any questions or further information, please contact our customer service team.