Forever Light Protection Plan

Lifetime Quality Service (Paid Add-On)

The Forever Light Protection Plan is Gabyberg’s premium lifetime care program, created to provide long-term confidence and ongoing support for your lighting fixtures. Offered as a paid add-on service, priced between $29.99 and $129.99, this plan ensures that key components of your fixture are protected for life — including free replacement parts and free international shipping for all approved requests.

Designed with homeowners, designers, and long-term projects in mind, the Forever Light Protection Plan removes future uncertainty and keeps your lighting performing beautifully for decades.

1. Overview

The Forever Light Protection Plan is an optional, paid service that provides:
✔ Lifetime replacement of essential components
✔ Free international shipping on every approved replacement
✔ Faster communication and priority handling
✔ A dedicated after-sales support channel
✔ Long-term protection for fixtures installed in permanent or frequently used spaces

This plan covers natural wear and normal residential aging, ensuring your lighting never becomes a burden — only a lasting source of beauty and function.

2. What’s Covered

The plan includes lifetime replacement for the following parts affected by natural wear, aging, or normal long-term use:
✔ Functional Components
✔ LED modules
✔ Bulb-based light sources (E26/E27 or model-specific bulbs)
✔ Structural & Decorative Parts
✔ Glass shades and acrylic shades
✔ Decorative hardware or metal fittings
✔ Accent pieces and trim components
✔ Mounting & Suspension Parts
✔ Canopies
✔ Suspension wires and cable systems
✔ Mounting screws, brackets, clips, and fastening accessories

All approved replacements are shipped at no additional cost, including packaging, handling, and international delivery.

3. What’s Not Covered

To maintain fairness and consistency, the Forever Light Protection Plan does not cover:
- Damage resulting from incorrect installation or unsafe wiring
- Breakage caused by accidental drops, impact, or external force
- Damage from misuse, outdoor exposure (unless rated for outdoor use), or environmental conditions
- Cosmetic imperfections or variations not affecting function
- Full fixture replacement (the plan covers parts only)
- Commercial installation stress beyond normal residential use (we evaluate case-by-case)

We aim to be flexible and understanding, and our team reviews each request with customer experience as the priority.

4. How to Request Service

All plan holders receive access to a priority service channel.
To request a replacement part:
1. Provide your order number or checkout email
2. Describe the issue and specify the part you need
3. Attach clear photos of the fixture and the affected component
4. Our specialists will evaluate the request and confirm coverage
5. Approved replacement parts are shipped promptly through our expedited service process
6. This streamlined process ensures faster solutions and smoother communication.

5. Processing Time

Most replacement requests are processed within: 24–48 hours for standard components; 3–5 business days for specialty materials (e.g., alabaster, custom finishes).
Shipping times vary by region, but priority handling applies to all plan holders.

6. Service Validity

Coverage lasts for the entire lifetime of the fixture.
The plan is associated with the original order and can be used by the original purchaser at any time.

7. Our Commitment

The Forever Light Protection Plan reflects our belief that lighting should be both beautiful and enduring. With this program, your fixture remains supported for life — no stress, no hassle, and no hidden fees.

“Light that lasts a lifetime, supported for a lifetime.”